General
You explicitly provide information to us when you become a new member on the New Member or Sign In Forms. You may also provide information when you contact Customer Service.
Should you contact us through our Contact Us Form, you are asked to enter your name and email address. We only use this information to send you a reply.
Orders
To process your order, we need your name, phone number, email address, billing address, shipping address and payment information. The payment information may include credit card details.
We only share necessary information with third parties that are involved in the processing of your order. This includes the financial institution that we use to process credit card payments and the shipping carrier.

Member ID
Upon visiting our site for the first time, we assign you a unique Member ID. This appears in all links on our web site and it is also stored on your computer in the form of a cookie. We use this Member ID to keep track of your shopping basket during your visit and to identify you as a repeat visitor. This makes it easier for you because you do not need to sign in again. Identifying you as a repeat visitor also assists us in delivering a more effective and personalised service to you.
If you would rather not be identified as a repeat visitor, we recommend that you set your browser so that it does not accept cookies.
Internet Protocol (IP) Address
We record your IP address each time you visit the Pest Free Australia Website. The recording of IP addresses helps us determine usage and traffic patterns. Your IP address cannot be associated with any personal information you provide us with.